The Ten Commandments of Customer Service
- You are in business to service customer needs, and you can only do that if you know what it is your customers want.
- Be a good listener.
- Identify and anticipate needs. Customers don't buy products or services.
- Make customers feel important and appreciated.
- Help customers understand your systems.
- Appreciate the power of "Yes".
- Know how to apologize.
- Give more than expected.
- Encourage and welcome suggestions about how you could improve.
- Treat employees well.
The brand Ben and the boutique NANCY both strive to help their customers no matter what the situation might be. They literally go above and beyond for their customers which is nice to see because I was taught that from my boss Katie at Cheeky Peach. I feel that customer service should be the top priority for any business, store or brand.
"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."
- Sam Walton
Friedmann, S. (2011, May 13). The Ten Commandments of Great Customer Service. Marketing – Information and Advice on Marketing Strategy, Marketing Plans, and Marketing Careers and Jobs. Retrieved June 19, 2011, from http://marketing.about.com/od/relationshipmarketing/a/crmtopten.htm
